Shipping Policy:
- We process orders from Monday to Friday, excluding weekends (Saturdays and Sundays) and national holidays.
- Orders placed on weekends or holidays will be processed on the next available business day.
- Please allow 1-2 business days for order processing before shipment.
- Shipping costs and delivery times vary based on location and shipping method selected during checkout.
- International customers are responsible for customs duties and taxes.
Return & Exchange Policy:
- We offer hassle-free returns and exchanges on most items within 14 days of receiving your order.
- Items must be unused, undamaged, and in their original packaging with all accessories.
- Contact our customer support team within 14 days of receiving your order to initiate a return or exchange.
- Customers are responsible for return shipping costs; please use a trackable method.
- Mystery packages are final sale and not eligible for refunds or exchanges.
Payment Policy:
- We accept major credit cards, PayPal, and other secure payment methods.
- Payments are processed securely through our website.
Privacy Policy:
- We respect your privacy and protect your personal information.
- We do not sell or share your information with third parties.
Customer Service:
- Our customer support team is available to assist you with any questions or concerns.
- Contact us via email at ideologyrocks@gmail.com or through our website's contact form.
- We aim to respond to all inquiries within 1 business day.
Feedback and Reviews:
- We appreciate your feedback. Feel free to send feedback via the contact form on our website.
- Your reviews help us improve our products and services.
Security:
- Your online security is our priority. We use SSL encryption to protect your personal information during transactions.
Bulk and Custom Orders:
- We are happy to provide bulk pricing and custom orders for our customers.
- For custom item(s) or bulk order inquiries, please get in touch via the contact form provided on our website.
Thank you for choosing Ideology. If you have any further questions or concerns, please do not hesitate to contact our customer support team.