Store Policies

Welcome

Ideology offers a wide variety of unique crystals, minerals, gemstones and more. We love doing custom orders, so if you have something in mind, please contact us via our contact form.

Payment

Payment must be made through the website's shopping cart. We reserve the right to cancel any sale at our discretion.

Shipping

We ship via USPS First Class standard for most items, and will do our best to ship your order within 7 business days of receiving payment for it. Shipping times may vary, due to the volume of orders, as Ideology is run independently. Please contact us in advance if you need your order by a certain date.

A tracking number is automatically sent as soon as it's available and will arrive via email from PayPal.

If you would like to upgrade your shipping to a faster service or receive it by a certain date, please let us know, and we will set up your listing accordingly. Insurance is also available for a calculated fee.

Any international customs, duties, tariff, etc. are the responsibility of the buyer.

We do our best to package all items as carefully as we can within our means. We are not responsible for the care and handling of your package after shipment, as it is out of our hands. If your package is lost, stolen or damaged during shipment, you may contact the postal provider to see how the issue may be resolved. We strongly recommend getting insurance on all orders. Please contact us to find out more about adding insurance to your order.

Refunds and Exchanges

Refunds and exchanges are available for most items and will be noted if excluded, the exception being mystery packages, which are always final sale (no refunds or exchanges on these). Items returned or exchanged must be in the condition they were when purchased. If you are unsatisfied with an item, you can return or exchange the item, provided it is within 7 days of receipt of the item. All you have to pay is the return shipping and any overages for an exchange, if applicable.

Wholesale and Custom Orders

We love providing wholesale pricing and custom orders for our customers. If you would like a custom order, custom item(s), or for wholesale inquiries, please get in touch via the contact form provided on our site.